WHY DESIGN MATTERS
Most logistics policy is real, and almost none of it is enforceable
The routing guide is a spreadsheet. The escalation rule is something an experienced person remembers. When that person is on holiday, the policy is on holiday too.
01 · ROUTING RULES
Routing and carrier rules
Which carrier and service for which lane, weight band and delivery term — applied when the booking is made rather than audited afterwards.
02 · APPROVAL GATES
Approval gates
Who may book what, against which agreement, up to what value. The same gates apply to anything automated — which is what makes automation safe to widen later.
EXCEPTION THRESHOLDS
How long is too long depends entirely on who is carrying it
We measured the point at which silence actually indicates a problem, across our own shipment history. It isn't one number — it ranges from around nine hours to well over a hundred.
Carrier A
9h
Carrier B
24h
Carrier C
48h
Carrier D
72h
Carrier E
126h
Illustrative of the measured spread; carrier identities withheld. A single global threshold fits nobody — it either floods your team with noise or misses the shipments that matter.
