Transportation revenue and profitability

• Drive retention and growth of transportation volumes within the customer base

by identifying trends, uncovering needs, and structuring effective transportation

solutions that benefit both customers and vchain.

• Provide best-in-class expertise, confidence, and market insights, acting as a

trusted advisor to customers.

Carrier strategy, sourcing and relationships

• Contribute to the development and execution of the carrier strategy.

• Initiate and lead sourcing and negotiations, including freight rates, contractual

terms, service level agreements (SLAs), and capacity commitments.

• Ensure ongoing freight market competitiveness and cost control.

• Monitor logistics and transportation market trends and leverage insights to

drive customer retention and growth.

• Build and maintain long-term strategic partnerships with leading domestic and

international carriers.

Customer transportation implementation

• Manage and drive projects related to transportation and carrier setup

implementations and modifications.

• Take a proactive and forward-leaning approach when aligning with customers

and internal stakeholders.

• Analyze transportation and shipment data, track cost developments, and

monitor SLA performance to ensure continuous optimization, quality, and

profitability.

• Maintain strong knowledge of transport management systems (TMS), carrier

integrations, and protocols (e.g., API, EDI), as well as digital logistics processes.

• Facilitate communication between vchain’s technical teams and carrier technical

teams.

• Collaborate closely with customer success and product teams to support

integrations between customers, carrier systems, ERPs, and our TMS platform.

Project management and collaboration

• Lead customer implementation projects, ensuring carrier setups are executed

with high quality and aligned with scope, customer expectations, product

feasibility, and go-live timelines.